Okay, with the way things are in this day and time, customer service is getting pretty crappy. That is until I sent an email inquiring about a replacement part for my Otter Box Defender case for my iPhone. Just a little background…… what had happened was….
I was digging around in the back of a Uhaul truck and was climbing on top of a bunch of junk. As I was getting ready to exit the truck, I knocked my iPhone off my side and watched it bounce of several metal pole bases on it’s way to the asphalt. I jumped out of the truck to pick up my phone and noticed this line on the top of my screen. Terrified I ripped the case off to find that the line was only in the screen protecter and the actual phone didn’t have a scratch at all! WHEWWWW !
So I emailed Otter Box to see if I could purchase just the piece with the protector on it, and explained what happened and that I was impressed with the quality of their products. Within 24 hours I had a response back from them stating that they didn’t sell just the part that I needed but would gladly replace my entire case free of charge, all they needed was my shipping information.
I am still blown away by the way this company stands behind their product and their customers. Sure their products cost a little more, but it was well worth it , #1 to not have to buy a new phone due to my stupidity and #2 the way they go above and beyond to help their customers.
If you have a cell phone or PDA, I would highly recommend that you check their website out and see if they have a case for your product. Here is their link.
PS.
This got me to thinking, how do you back your product? If you are in ministry or fast food, or general retail, do YOU stand behind what you are “selling” 100% and are you going above and beyond what people are expecting when they come to you for something?
